Support
We answer. Fast.
KinDee is built by people who run restaurants, so support is treated like a kitchen ticket: it has a time on it. Email us and a human replies, usually within a few hours during Indochina business hours (UTC+7) and within one working day otherwise.
Email support
sabaidee@kindee.app
Include your restaurant name and, for till problems, the build stamp from Settings.
Help Center
Documentation for POS, KDS, Guest Display and Dashboard, with a search box that answers questions.
Quick Start Guides
Short setup walkthroughs: inventory, recipes, roster, printers, payments and more.
Book a guided demo
A 30-minute call where we set up your menu and show the till, kitchen and reports with your own data.
Frequently asked
- How do I try KinDee before signing up?
- Open any KinDee app and tap Try the demo. A staged demo restaurant with menu, tables and sample orders loads in one tap. The demo till PIN is 1111. Nothing you do in the demo touches a real restaurant.
- The KinDee POS app on iPad will not print.
- Make sure the iPad and the printer are on the same Wi-Fi network and that iPadOS has granted KinDee POS Local Network permission (Settings → Privacy & Security → Local Network). Then check the printer's IP address in Settings → Printers inside the app; print the printer's self-test page (hold FEED while powering on) to confirm its current IP.
- The internet dropped. Did I lose sales?
- No. The POS keeps taking orders, sending to the kitchen and printing while offline, and syncs everything when the connection returns. Reports in the dashboard catch up a few seconds after reconnection.
- How do I add a new location or staff member?
- Owners and managers do this in the Dashboard under Locations and Staff. New staff get a PIN for the till; see the Quick Start Guides for a step-by-step walkthrough.
- How do I delete my account or data?
- Email sabaidee@kindee.app from the owner's email address and we will remove the organisation and its records. See the Privacy Policy for details and timelines.
Reporting a problem well
Tell us which app (POS, KDS, Guest Display, Host, Dashboard), the restaurant and location, what you expected, what happened instead, and roughly when. A photo of the screen helps. For printing issues, add the printer model and whether it is on Wi-Fi or cable.
Read our Privacy Policy.